Snowflake

A SaaS company providing project management tools for remote teams across multiple industries.

Snowflake

A SaaS company providing project management tools for remote teams across multiple industries.

The Challenge

Snowflake needed to streamline their customer onboarding and support ticket management processes that were overwhelming their small team and causing delayed responses that hurt customer satisfaction and retention rates.

Snowflake needed to streamline their customer onboarding and support ticket management processes that were overwhelming their small team and causing delayed responses that hurt customer satisfaction and retention rates.

Manual onboarding workflows and disorganized support systems were creating frustration for both customers and team members, leading to increased churn and negative feedback.

Our Strategy

We designed automated onboarding sequences that guided new customers through setup independently and built an intelligent ticket routing system that prioritized urgent issues and provided instant responses for common questions.

We designed automated onboarding sequences that guided new customers through setup independently and built an intelligent ticket routing system that prioritized urgent issues and provided instant responses for common questions.

Our automation reduced manual touchpoints while improving the customer experience, allowing the support team to focus on complex issues requiring human expertise.

The Results

75%

Faster onboarding time

85%

Tickets auto-resolved

45 days

To implementation

Now working with over 70 rooftops

Build your content flow-state

Book a call today and find out how we can activate your always-on organic social engine.

What services are you interested in?

What's your preferred contact method?

By submitting, you agree to our terms of service.

Now working with over 70 rooftops

Build your content flow-state

Book a call today and find out how we can activate your always-on organic social engine.

What services are you interested in?

What's your preferred contact method?

By submitting, you agree to our terms of service.

Now working with over 70 rooftops

Build your content flow-state

Book a call today and find out how we can activate your always-on organic social engine.

What services are you interested in?

What's your preferred contact method?

By submitting, you agree to our terms of service.

FAQ

Your questions answered.

Everything worth knowing before we start. Still have questions? Book a call and we'll walk you through it.

Do we need to know anything about filming videos or editing?

No. If your team can send a text, they can do this. We coach them in one short session and handle every step after the clip comes in.

How long does it take to see results?

Most stores see reach climb in the first month. Real momentum builds by month three, as the feed starts working for you.

What if our store isn't a "video" store?

Every store is. The walkarounds, the deliveries, the service drive, your people. That's the content. We find it and make it worth watching.

How much does it cost?

Plans start at $2,995 a month for 15 videos per month. Most stores run 25. Book a call and we'll size it to your store.

Do we own the videos?

Yes. Everything we make is yours to keep and use anywhere.